Isaac Chang
Technical Writing
An idea is only as effective as the way it is expressed. That's where I come in.
As a Technical Writer, I write, edit, and maintain documentation in the form of User Manuals, Standard Operating Procedures (SOPs), Work Instructions (WIs), One Point Lessons (OPLs), and video modules.
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That means easy access for all your staff to the most up-to-date instructions and safety tips, helping to bridge the gap between the most experienced members of your team and newer additions.
01
SOP - Pallet Jack Usage
This SOP was originally created to quickly offer OSHA-compliant safety tips for warehouse workers operating pallet jack vehicles. After speaking in-depth with the warehouse lead, I chose to expand the project's scope to be an SOP documenting proper usage of a pallet jack as a whole.
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Information was obtained through speaking with warehouse employees, supervisors, leads, and by reading through official OSHA documentation.
02
Manual - Audio Setup (IN PROGRESS)
This manual was created for my church to serve as a training document to teach our band members how to set up speakers, their microphones, volume control, etc.
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Everything to ensure takedown and setup is a smooth process.
